Your cloud, expertly managed

NubeX takes ownership of your cloud environment so your team can focus on what matters. Senior engineers, SLA-backed operations and proactive optimisation — on AWS, GCP or Azure, or across all three.

Talk to a cloud specialist

/PAINS

Sound familiar?

Your engineers keep the lights on instead of building

Cloud operations consume disproportionate engineering time — patching, monitoring, incident triage and compliance work that crowds out product development and innovation.

Your cloud environment drifts from its original design

Without active governance, environments accumulate configuration drift, ungoverned IAM permissions and orphaned resources — until a security review or incident surfaces the debt.

You know costs could be lower, but no one has the bandwidth

Rightsizing, reserved capacity and licensing optimisation are all known levers — but acting on them requires dedicated time and tooling that always loses out to delivery pressure.

Incidents happen at 3am with no one to call

Without 24/7 coverage, a production outage means waking up engineers or waiting until morning. Every hour of downtime has a cost your on-call rota was not designed to absorb.

/ENGAGEMENT MODELS

Managed cloud at a glance

Four engagement tiers — from a light billing & support layer to a fully managed 24×7 operation. Every tier builds on the previous one. The scope is agreed at onboarding and reviewed quarterly with your Service Delivery Manager.

8×5 · Mo–Fr 9am–5pm

Basic

BEST EFFORT

For a customer's self-managed cloud environment with Cloud billing via NubeX. We provide a technical service desk with best-effort ticket handling (T&M). Health checks are available on request.

10×5 · Mo–Fr 8am–6pm

Standard

SLA/KPI

Governed cloud environment with SLA-backed service desk and full platform management. Structured operations with service level reporting and a dedicated SDM.

10×5 · Mo–Fr 8am–6pm

Extended

SLA/KPI + ON-CALL

Near-24/7 coverage with AIOps-assisted operations and monitoring included. For production environments that can't wait until morning.

24x7

Full

SLA/KPI + ON-CALL

Mission-critical coverage around the clock. 24×7 SLA, on-call, optional AWS TechCARE Enterprise support, and AIOps across the full stack — maximum security and DevSecOps support availabe.

/SERVICE LAYERS

Built layer by layer

Every engagement is built on the same layered service architecture. The tier you choose determines how deep each layer is activated.

ALL TIERS

Foundation

Onboarding & service activation
Cloud billing service setup
Customer portal activation

ALL TIERS

Service Desk & Ticket Handling

Options: 8×5 · 10×5 · 24×5 · 24×7

Technical Service Desk (SPOC)
Belgium-based team - NL/FR/EN
Incident management
Change management
AIOps platform-level

STANDARD · EXTENDED · FULL

Cloud Platform Management

Options: 8×5 · 10×5 · 24×5 · 24×7

Preventive maintenance
Minor & security updates
Cloud backup
Billing optimisation
Monitoring & event management
Cloud security scanning
Full-stack observability (optional)
Continuity management (optional)

STANDARD · EXTENDED · FULL

Governance & Service Management

Options: 8×5 · 10×5 · 24×5 · 24×7

Dedicated SDM
Service review meetings
SLA reporting
360° multi-cloud customer portal
AWS TechCARE 24×7 Enterprise support (optional)
Continuity Management with annual test DR test (optional)

OPTIONAL ADD-ON

Dev(Sec)Ops & AIOps

Options: 8×5 · 10×5 · 24×5 · 24×7

DevOps services: CI/CD · IaC · Containers
AIOps full-stack remediation
Full-stack security scanning (Aikido-based)
DevSecOps in CI/CD
AI-based pentesting

/ECOSYSTEM

Backed by the Cronos
and IBM ecosystem

NubeX is part of Covalence and the Cronos group, an IBM Platinum Partner and Premium Partner on AWS, Azure and Google Cloud. We are not tied to one platform, so we can unburden your monitoring wherever it runs and bring in deep specialists from across Cronos for any complex workload.

Covalens

Cronos Group

/PLATFORM EXPERTISE

Expertise across every major platform

Wherever your workloads run, our certified consultants have you covered, on public cloud, hybrid, OpenShift, or your own datacenter.

ask@nubex.be

+32 496 57 41 98

/CONTACT

Get in touch..

/FAQ

Frequently asked questions

We start with a scoped discovery to understand your environment, SLA requirements and what your team currently handles. From there we build a transition plan — typically 4–6 weeks for a standard environment — so operations hand over gradually rather than all at once. Your team stays in the loop throughout.

SLAs are defined per engagement based on your criticality profile. As a guide: P1 critical incidents are typically acknowledged within 15 minutes and worked continuously; P2 within 2 hours. The Advanced and Enterprise tiers include 24/7 on-call coverage with these response commitments.

We provide managed services on AWS, GCP and Azure — and on multi-cloud environments that span more than one. We also support OpenShift and Kubernetes workloads running on these platforms. If your environment runs a workload we haven't listed, ask us directly.

Yes — and most clients do. We work alongside your engineers rather than replacing them. Some clients hand us the full operations function; others use us to cover specific gaps such as 24/7 on-call, security governance or FinOps. The scope is agreed up front and can evolve as your needs change.

/INSIGHTS